Thank you for shopping at MetalWorks Morocco. We value your business and want to ensure your satisfaction with our products. Please read our refund policy carefully to understand your rights and responsibilities.
1. Returns and Refunds
1.1 Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service within 15 days of receiving the item. We will provide instructions on how to return the item for a full refund or replacement, including any applicable shipping costs.
1.2 Change of Mind
We understand that circumstances may change. If you change your mind about a purchase, you may return the item within 30 days of receiving it for a refund. However, the following conditions apply:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- You are responsible for the return shipping costs.
2. Refund Process
2.1 Refund Eligibility
To be eligible for a refund, the returned item must meet the conditions outlined in section 1.2 for change of mind or section 1.1 for damaged or defective products.
2.2 Refund Timeframe
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the refund is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 3 days.
3. Contact Information
If you have any questions or concerns about our refund policy, please contact our customer service team at firstname.lastname@example.org or +212676109687.
Thank you for shopping at MetalWorks Morocco!